At Milepearl, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Return Policy
Eligibility for Returns:
- Items must be returned within 30 days from the date of delivery.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Certain items, such as personalized products, perishable goods, and final sale items, are not eligible for returns unless defective or damaged.
Return Process:
- Initiate a Return:
- Contact our customer service team at [customer service email] within 30 days of receiving your order to request a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization:
- Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item:
- Securely package the item(s) and include the RMA number inside the package.
- Ship the package using a trackable shipping method to the address provided in the return instructions. Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
- Inspection and Refund:
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
- If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
Refund Policy
Refund Timeline:
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
- You will receive a confirmation email once the refund has been issued.
Refund Method:
- Refunds will be issued to the original payment method used at the time of purchase.
- Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
Non-Refundable Items:
- Shipping charges are non-refundable, except in cases where the item received was damaged or defective.
- Certain items, including personalized products, perishable goods, and final sale items, are non-refundable unless defective or damaged.
Exchange Policy
Eligibility for Exchanges:
- Items eligible for return can also be exchanged for a different size, color, or product of equal value, subject to availability.
- To initiate an exchange, please follow the same steps outlined in the Return Process section.
Exchange Process:
- Once we receive your return and inspect the item(s), we will process the exchange and ship the new item(s) to you.
- If the desired item for exchange is not available, a refund will be issued.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer service team at:
Email: milepearlstore@gmail.com
Phone: +91-9911404804
Hours: Monday to Saturday (11AM – 6AM)
Thank you for shopping with Milepearl. We appreciate your business and strive to provide you with the best shopping experience possible.
Also, check our shipping policy.
